FAQ
Account management and security
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 29 May 202683
- How do I download my account statements?Published on 6 Nov 2024Updated on 27 July 20264
- How do I download my account statements?Published on 6 Nov 2024Updated on 13 July 2026132
- How do I update my authenticator app?Published on 1 Aug 2024Updated on 29 May 2026252
- How do I freeze my account? (app)Published on 11 July 2024Updated on 2 June 20267
- How do I register an account on OKX?Published on 23 May 2024Updated on 27 July 202628,599
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 2 July 20266,490
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 29 May 20264,508
- How do I change my phone number?Published on 7 Sept 2023Updated on 6 July 202615,068
- How do I change my email?Published on 6 Sept 2023Updated on 9 July 20264,312
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 2 July 202614,135
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 29 May 202616,875
- What is sub-account?Published on 22 Aug 2023Updated on 9 July 20261,892
- How do I close my account? (web)Published on 22 Aug 2023Updated on 2 July 2026474
- How do I close my account? (app)Published on 22 Aug 2023Updated on 24 July 2026910
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