FAQ
Account management and security
- How do I migrate my email address or phone number to another account? (web)Published on Aug 22, 2023Updated on Jul 2, 2026402
- How do I migrate my email address or phone number to another account? (app)Published on Aug 22, 2023Updated on May 29, 2026599
- How do I change or reset my login password if I forgot my login credentials?Published on Aug 22, 2023Updated on Jul 14, 202619,838
- I haven't received the verification codePublished on Aug 16, 2023Updated on Jun 25, 202633,595
- How do I create passkeys? (web)Published on Aug 16, 2023Updated on Jul 24, 20264,362
- How do I create passkeys? (app)Published on Aug 16, 2023Updated on Jul 9, 202613,766
- My authenticator app isn't working, what should I do?Published on Aug 11, 2023Updated on May 29, 20262,203
- Disabling cloud sync on your authenticator appPublished on May 12, 2023Updated on May 29, 20265,151
- OKX Beginner's GuidePublished on Mar 20, 2023Updated on Jul 9, 20261,783
- What can I do if my device is running in an unsafe environment?Published on Jan 19, 2023Updated on May 29, 2026301