FAQ

Account, security, and verification

How do I know if anti-money laundering (AML) program questionnaire is needed for my verification?
Published on Dec 12, 2024Updated on Oct 15, 202573
How do I close my account? (app)
Published on Aug 22, 2023Updated on Nov 17, 20257
How do I change my phone number?
Published on Sep 7, 2023Updated on Nov 3, 2025
How do I know what my institution type is?
Published on Oct 13, 2023Updated on Sep 27, 2025126
What onboarding information is required for a privately owned company?
Published on Oct 13, 2023Updated on Sep 27, 2025260
How do I add my emergency contact?
Published on Jul 24, 2025Updated on Oct 15, 2025203
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Dec 1, 20256
How do I update my authenticator app?
Published on Aug 1, 2024Updated on Oct 15, 2025129
How do I freeze my account? (web)
Published on Aug 22, 2023Updated on Oct 10, 2025392
Why am I asked to confirm my personal details again?
Published on Mar 19, 2025Updated on Oct 15, 2025125
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
OKX Beginner's Guide
Published on Nov 10, 2025Updated on Dec 16, 20251
Tax Center General FAQ
Published on Nov 25, 2024Updated on Nov 17, 202510
How do I register for an OKX account?
Published on Sep 6, 2024Updated on Dec 29, 202536
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Oct 15, 202539

Showing 31-45 of 69 articles