FAQ

Account, security, and verification

Tax Center General FAQ
Published on Nov 25, 2024Updated on May 29, 202615
What documents are accepted as proof of sources of funds from decentralized finance?
Published on Nov 12, 2024Updated on May 29, 202654
How do I download my account statements?
Published on Nov 6, 2024Updated on Jun 17, 20264
What should I do if facial recognition fails?
Published on Oct 11, 2024Updated on Jun 22, 2026563
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on May 29, 202661
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on May 29, 202639
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on May 29, 20266
How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on May 29, 202662
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on May 29, 20263
How do I register for an OKX account?
Published on Sep 6, 2024Updated on May 29, 202645
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on May 29, 202614
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on May 29, 202660
What are sanctions?
Published on Sep 1, 2024Updated on May 29, 20263
Why did my identity verification fail?
Published on Aug 8, 2024Updated on May 29, 202670
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Jun 11, 202637

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