How do I change or reset my login password if I forgot my login credentials?

Scenario 1: Forgot password (reset password)

On the app

1. Go to Login page and insert your phone number or email address and select Forgot your password

   

   Select Forgot your password after inserting your phone number or email address

2. Enter your phone number or email address and select Confirm

3. Fill in the below information and select Next:

   • New login password

     • 8-32 characters long

     • 1 lowercase character

     • 1 uppercase character

     • 1 number

     • 1 symbol

   • Confirm new password

4. You'll be prompted to complete the Security authentication by inserting your 2-factor authentication code and select Confirm

5. Your New password will be updated and direct you to the login page to re-enter your account info and new login password

6. An email/SMS notification will be sent out once the change is successfully made

On the web

1. Open the login page, insert your phone number or email address, and select Forgot your password

   

   Select Forgot your password to continue

2. Enter your phone number or email address and select Next

3. Enter the verification code and select Next

4. Update your New password and select Confirm

   • 8-32 characters long

   • 1 lowercase character

   • 1 uppercase character

   • 1 number

   • 1 symbol

5. Once it's been modified, selecting Continue to login will direct you to the login page to re-enter your email/phone and new password

6. An email/SMS notification will be sent out once the change is successfully made

Scenario 2: Remember password (change password)

Self-service tool

For quick access, tap the button below:

On the app

1. Open your OKX app and go to Menu

   

   Open User Center page

2. Select Account settings, find Security, and select Login password under the Authentication methods section

3. Fill in the below information:

   • Current login password

   • New login password

     • 8-32 characters long

     • 1 lowercase character

     • 1 uppercase character

     • 1 number

     • 1 special character

   • Complete the Security authentication (such as Phone / Email authentication / Authenticator app code) that you've set up and select Confirm

4. An email/SMS notification will be sent out once the change is successfully made

On the web

1. Log in to your account and go to the security center (Profile icon > Security)

2. In Authentication methods, find Login password, and select Change password

   

   Find the login password on the security center page

3. Fill in and confirm your current password, new password, 2FA code (if any) to continue

   

   Insert your password details

4. An email/SMS notification will be sent out once the change is successfully made

Note:

• If you don't have your current password, you can set a passkey and change your password directly using face or fingerprint recognition.

• Alternatively, log out and tap Forgot password on the login page to reset your password.

Troubleshooting common password reset issues

For the security of your assets, resetting or changing your login password will trigger a 24-hour restriction on withdrawals, P2P crypto selling, and DEX trading. Please proceed with caution.

If you see any of the issues below, try the related solution.

Operation limit reached

This means the password reset was attempted too many times, you can wait for a while and try again later.

Didn’t receive the SMS verification code

Please check your mobile signal. Make sure the message wasn't blocked or filtered by your phone or carrier.

Page is unresponsive or “Next” can’t be clicked

This's usually caused by network delay or a temporary system issue. Refresh the page or try again later.

Can’t receive verification codes (phone, email, or authenticator)

If you can’t receive verification codes, or your phone number, email, or authenticator app is no longer available, learn more here I haven’t received the SMS code.

Facial recognition failed

• Please update your app to the latest version. Important Note: if you have created a Web3 wallet, back up your wallet first. Learn more here about how to back your seed phrase or private key.

• If you are unable to change the password on your own or are unsure how to proceed, please contact customer support for assistance.

Scenario 3: Forgot both login credentials (email/phone number) and password

If you've forgotten the login credentials and password for your verified account, you can recover access by transferring your phone number or email to your verified account.

FAQ

How do I set or change my fund password / payment password / trading password?

The fund password (payment password) feature has been removed as of App version 6.0.24. You no longer need a separate fund password — your account and funds are protected by your login password and 2FA verification. To manage your security settings, go to Security Center.